1. Introduction
At Zynnco Chauffeurs Melbourne ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights under applicable Australian law.
2. Scope & Legal Compliance
This policy applies to all personal information collected when you use our services, including via our website, mobile device, phone, or email.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. Definitions
- Account: A unique account created to access our services.
- Personal Information: Information about an identified or identifiable individual — e.g., name, contact details, payment info.
- Usage Data: Automatically collected data like IP address, browser type, pages visited, timestamps, and device info.
- Service: Refers to Zynnco Chauffeurs Melbourne’s website and booking platforms.
- Service Provider: Third parties processing data on our behalf (e.g., payment processors, analytics providers).
- You/Your: Any individual using our Service.
4. Information We Collect
a. Personal Information You Provide
- Contact details: name, email, phone number, postal address.
- Booking details: pickup/drop-off locations, dates, times, travel preferences.
- Payment details: credit/debit card information (handled securely by third-party processors).
- Any other information you voluntarily provide in inquiries or forms.
b. Usage & Device Data (Collected Automatically)
- IP address, browser type/version, pages you visit, time spent, referral URLs.
- Device identifiers, operating system, mobile device types, and unique IDs.
5. Use of Cookies & Tracking Technologies
We use cookies, web beacons, tags, and scripts to analyze usage, improve our services, and track visitor activity. Common categories include:
- Essential Cookies: Maintain site security and functionality.
- Functionality Cookies: Remember your preferences (e.g., language selection).
- Analytical Cookies: Help us understand site performance and improve UX.
You can manage cookies via your browser settings or opt out using vendor tools.
6. Purposes for Collecting & Using Your Information
We may use your data to:
- Provide and manage your bookings.
- Communicate about service updates, confirmations, cancellations, or inquiries.
- Process payments securely.
- Improve our service, website functionality, and user experience.
- Send promotional offers (only with your consent, and you can opt out anytime).
- Comply with legal, tax, or regulatory obligations.
7. Disclosure of Your Information
We do not sell your personal data. We may share it with:
- Our staff and chauffeurs to fulfill booking services.
- Service Providers: Payment gateways, IT support, hosting, analytics.
- Regulatory or law enforcement bodies, where required by law.
8. Data Retention
Booking and invoice records are retained for compliance (e.g., tax needs), often up to five (5) years.
Account and personal information remain until you request deletion, unless retention is required by law.
9. Data Security
We implement reasonable security measures, including secure servers, encryption for sensitive data, and restricted access within our organization. However, no system is fully secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your data may be processed or stored internationally (e.g., cloud servers) where other data protection laws apply. We ensure appropriate safeguards are in place.
11. Your Rights
Under Australian privacy law, you have the right to:
- Access personal information held about you.
- Correct or update inaccurate or incomplete information.
- Opt-out of marketing communications at any time.
To exercise your rights, please contact us as described below.
12. Updates to This Policy
We may update this Privacy Policy over time. Any changes will be posted here, and the Last updated date will be revised accordingly.
If you have any questions, access requests, corrections, or complaints, please contact:
